This Privacy Policy explains how DUBAICOMPANIONS processes personal data when you visit our website, create an account, use platform features, publish or view listings, or contact us.
1. Legal framework
DUBAICOMPANIONS processes personal data in accordance with applicable laws in the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), together with applicable executive regulations and guidance.
Free zone note: If certain operations are carried out within a UAE free zone that has its own data protection regime (for example, the DIFC or ADGM), additional rules may apply to those specific operations.
2. Data Controller and contact
The data controller is:
DUBAICOMPANIONS
Email: [email protected]
If a Data Protection Officer (DPO) is appointed, you may contact them at: admin@dubaicompanions.com
3. Core principles
We process personal data transparently and proportionately for the purposes described in this Privacy Policy. We implement appropriate technical and organisational measures to protect personal data.
4. Personal data we process
4.1 Data you provide
- Account data: username, email address, password (hashed), account status, preferences/settings.
- Listing/profile data (advertisers): listing content, photos, categories, descriptions, prices/indications, contact methods, location information (if provided).
- Support and communications: messages sent via contact forms/email and related metadata (date/time, delivery details).
- Billing and transaction data: purchased services (e.g., credits/promotions), timestamps, amounts, invoices/billing details (if required). Payment card data is typically processed directly by the payment provider and not stored by us.
4.2 Data collected automatically
- Technical data: IP address, date/time of access, pages viewed, referrer URL, browser/device information, language settings.
- Logs and security data: system events, error logs, abuse/fraud signals.
- Cookie/identifier data: data from cookies or similar technologies (see Section 9).
5. Why we process personal data
We process personal data for the following purposes:
- To provide, operate, maintain and secure the website and platform.
- To register, manage and authenticate user accounts.
- To publish and manage listings/profiles (for advertisers), including moderation and abuse prevention.
- To deliver contracted services (e.g., credits, featuring, premium options) and handle billing.
- To communicate with users (support, service notices, security alerts).
- To analyse and improve features, quality and performance (typically aggregated or pseudonymised where feasible).
- To detect, prevent and respond to abuse, fraud, illegal activity and security incidents.
- To enforce our Terms & Conditions and to establish, exercise or defend legal claims.
- To comply with legal obligations and lawful requests from competent authorities where required.
6. Lawful bases
Depending on the circumstances and applicable law, we process personal data based on one or more of the following:
- Contract necessity: where processing is required to provide the services, manage your account, or deliver purchased features.
- Consent: where we ask you to opt in (e.g., optional cookies, promotional communications if used).
- Legitimate interests: where permitted, including platform operation, IT security, abuse prevention, service improvement and legal protection.
- Legal obligations: where we must retain or disclose data under applicable laws.
7. Sharing and recipients
We share personal data only when necessary and on an appropriate basis. Recipients may include:
- Hosting and IT providers (infrastructure, maintenance, monitoring, content delivery).
- Payment providers (payment processing, fraud prevention). Payment details are typically processed directly by the provider.
- Support/communications providers (e.g., ticketing, email delivery), if used.
- Analytics providers (if enabled and subject to your cookie preferences).
- Authorities/courts where we are legally required to do so.
Service providers process data as processors on our instructions where applicable and are bound by confidentiality and security obligations.
8. International data transfers
Depending on the service providers used, personal data may be processed or stored outside the UAE. Where this occurs, we implement appropriate safeguards as required by applicable law (for example, contractual protections and additional security measures), and we limit transfers to what is necessary for service delivery, security, and support.
9. Cookies and similar technologies
We use cookies and similar technologies to enable core website functions, remember preferences, and help keep the platform secure. Depending on configuration, we may also use analytics cookies to understand usage and improve the service.
- Strictly necessary cookies: login/session, security, essential features.
- Analytics cookies (optional): audience measurement and service improvement (typically aggregated/pseudonymised where feasible).
You can restrict or delete cookies via your browser settings. Some features may not work properly if cookies are disabled. If we deploy a cookie banner, you can manage your preferences there.
10. Data retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy and/or to comply with legal requirements. Typical criteria include:
- Account data: for the duration of an active account; afterwards deletion or anonymisation unless retention is required for security or legal reasons.
- Billing/accounting data: retained in line with applicable legal requirements.
- Logs and security data: retained as necessary for operational security, abuse prevention and troubleshooting.
Username reservation: If an account is deleted, we may reserve the username to prevent impersonation and misuse. This reservation is limited to what is necessary for abuse prevention.
11. Your rights
Subject to applicable law, you may have rights in relation to your personal data, which can include:
- Requesting access to certain personal data we hold about you.
- Requesting correction of inaccurate or incomplete data.
- Requesting deletion where applicable.
- Withdrawing consent where processing is based on consent (with effect for the future).
- Objecting to certain processing where applicable.
- Requesting a copy of certain data in a usable format where applicable.
To exercise your rights, contact us at [privacy@…]. We may request reasonable verification to protect your account and data.
12. Minors (18+)
The platform is intended for adults only. You must be at least 18 years old (or the age of majority where you access the service, whichever is higher). We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact us so we can take appropriate action.
13. Data security
We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. These measures may include encryption in transit (TLS/HTTPS), access controls, logging, backups, and vulnerability/patch management.
No method of transmission or storage is completely secure. Please also protect your login credentials and use a strong password.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies or legal requirements. The current version will be published on this page.
